Privacy & Cookies Policy

Information we collect

We collect information you provide directly and information gathered automatically as you use the site.

• Contact details — name, email address, phone number, and delivery address.
• Order information — products purchased, payment status, and order history.
• Fitting & measurement data — body measurements, limb dimensions, and condition notes you share so we can recommend or produce the correct garment.
• Account credentials — if you create an account, your login email and an encrypted password.
• Technical data — IP address, device and browser type, and pages viewed.

How we use your information

We use your information to operate the store and serve you, including to:

• Process and deliver your orders and send order confirmations and tracking updates.
• Recommend the correct compression class, size, and product based on your measurements.
• Arrange fittings, custom-made garments, and follow-up care.
• Provide customer support over email, phone, and WhatsApp.
• Improve our products, website, and service, and — only with your consent — send marketing.

Medical & sensitive information

Measurements, condition notes, and prescription details are treated as confidential. We use them solely to fulfil your order or fitting, restrict access to staff who need them, and never sell this information. You may ask us to delete your measurement records at any time.

Cookies & tracking

We use cookies and similar technologies to keep your cart and session working, remember your language preference, and understand how the site is used.

• Essential cookies — required for the cart, checkout, login, and security. These cannot be switched off.
• Preference cookies — remember your language (English/Arabic) and settings.
• Analytics cookies — help us measure traffic and improve the site; aggregated and anonymised where possible.

Sharing & disclosure

We share information only with the partners needed to run the service — payment providers to process your payment securely, couriers to deliver your order, and manufacturers for custom-made garments. We may also disclose information where required by law. We do not sell your personal data.

Data security & retention

Payments are processed over encrypted connections by our payment gateway; we do not store full card numbers. We keep your information only as long as needed to provide the service and to meet legal, tax, and accounting obligations, after which it is deleted or anonymised.

Your rights

You can ask us to:

• Access the personal information we hold about you.
• Correct inaccurate details or update your records.
• Delete your account and associated data, where we are not required to retain it.
• Withdraw marketing consent at any time.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with a revised date.